Tag Archives: twitter

Hi Tech Monday : Customers Are Social Too

I’m making another change to the 7kindsofmind this week, I’m introducing Hi Tech Mondays – I may be talking about my newest app obsession or something on social media that caught my eye. If it’s techy, it’s Monday.

So this week I’m interested in the ways in which customers use social media to communicate with businesses. The relative new-ness of social media as a method of formal communication means that the relationship between businesses and consumers is ever evolving. The idea that every user can have an equal voice means that well-known figures as well as the everyman get to have their say, and as such businesses can be built upon word of mouth, but this time it’s the entire world having a conversation. I’ve experienced both sides of the coin, as a customer trying to work out why it takes 7 months for a Scottish brewery to deliver my brother’s Christmas present (and when I say Christmas, I’m talking about 2012. Seriously. Those guys are useless.), or as a representative of my employer sometimes replying to Twitter questions. This has been a fairly new thing, but it means that we can still answer people’s questions about our theatre and our hardworking Marketing Officer can actually enjoy her weekend.

I have always been interested in keeping up with what is being said about my employers, whether it’s their Facebook page or Twitter account, just to see what kind of feedback our company gets. It’s nice to know if you’re doing your job properly. These are not always positive comments, sometimes people expect the impossible or are simply having a bad day, where any slight inconvenience feels like the end of the world. Sadly, I do not control the weather in an open air venue or create a new product on the spot that will fit one person’s very specific requirements. I’ll definitely do my best. Yes, a person is more likely to speak up if they are dissatisfied by an experience, but that doesn’t mean that it is all bad.

When you work in customer service, there is nothing more rewarding than a person making a point of thanking you for the assistance that you provided, it really makes my day. Which is why I strive to be good at my job – if my customers are happy, then I’m happy. The mind boggles as to why people put no effort into their work and then complain that they receive very little in return. A positive attitude is key. There have been times when, reading a Twitter feed or Facebook comments, I have recognised the person discussing their experience and felt that their enjoyment of a performance is a credit to the many people across all departments working hard every day to make sure they have a good night out. That is the whole point, after all.

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Saturday Pot Luck: Even imagining Colin Firth speaking can make me cry

Lovely Colin

It’s no secret that I have slight penchant for all things Mr. Firth, but my love for The King’s Speech extends beyond that, for such a British film it’s hugely uplifting. So when Raindance Film Festival’s Twitter feed offered a copy of the script to anyone with an interest, I jumped at the chance. This is a fairly regular occurrence, I have previously been sent a PDF of the Drive screenplay, which was absorbing on paper as it was in celluloid.

On opening my most recent acquisition, of course I instantly located the grand final scene, in which our hero overcomes every obstacle to inspire the country to rise up against evil. All I had to do was read a few lines and I was already tearing up…pathetic.

Anyway, if you would like to obtain your own copy, or learn more about Raindance, have a gander at the information below.

Email screenplay@raindance.org for an automatic reply containing the pdf

Tweet @Raindance for more info on their training opportunities or general independent film news



[Image via kingspeech.com]

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Thursday Me Time: Twitter Job Hunt

Apologies for the lateness of this post, I fell asleep while writing it yesterday and had to employ my Superman-like reflexes when I awoke as my laptop was about slide off the bed. Obviously baking cakes really takes it out of me…

This week I was talking to my Dad about trying to find work, and how most of the people that I follow on Twitter post alerts for job vacancies in the media. Ideally I want to get into television production or development, but the old adage of needing experience to get experience is slightly halting my progress. So with that idea, my Dad decided to tweet a message to his 3000+ followers seeing if any of them know of any vacancies, and there have already been a few responses. He included a link to my blog, so I thought that I would aim this post at anyone who fancies a read.

I should mention that my Dad works in the computing industry, so I imagine that most of his many followers work in a similar field of cloud computing or some such software engineering type thing. I freely admit to having no clue about any of this. So if anyone needs an admin assistant or similar, I’m there. I know that I can do the job and make a valid contribution to the company. But if there are vacancies with more of a programming vibe, then unfortunately I cannot be of any help. While my computing skills cover a wide range of office software and social media, when it comes to…whatever software engineering entails, I am without knowledge. As a proactive learner, I am working on this by teaching myself Photoshop and HTML to broaden my tech skills.

The areas in which I most excel are television, film and entertainment – did I mention that I have a photographic memory? – I have become the go to person for information on any of these subjects. I am also a keen traveller, if you read my Travellin’ Tuesdays posts then you will see that I have backpacked around Australia, the South Pacific islands and New Zealand, where I also studied Pacific Lit for a year. So I like to think that I am pretty adaptable and can manage any situation no matter what issues may arise. My 7 years of experience in customer service roles are also a great help.

These skills served me well last year, when I was a Hospitality Intern at The Cambridge Film Festival, where I compiled and managed daily itineraries for all of our delegates. I organised transport, accommodation, dinners, sponsor receptions, and even a UK premiere. I also managed the delegate reception desk and complimentary ticket allocation, which required me to learn a lot of new software fairly quickly. During the festival, I made myself available 24/7, at one point taking a guest back to London at midnight because her flat had been burgled. Whenever anything went wrong – which, in such a fast-paced environment, was quite often – I thought of the best way to solve it and put my plan into action. From co-ordinating multiple arrivals/departures and juggling ticket allocations for sold out screenings, to racing across to town to get vital supplies for the 60+ delegate packs. You give me a challenge and I will get results.

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