Monthly Archives: June 2013

Hi Tech Monday : Customers Are Social Too

I’m making another change to the 7kindsofmind this week, I’m introducing Hi Tech Mondays – I may be talking about my newest app obsession or something on social media that caught my eye. If it’s techy, it’s Monday.

So this week I’m interested in the ways in which customers use social media to communicate with businesses. The relative new-ness of social media as a method of formal communication means that the relationship between businesses and consumers is ever evolving. The idea that every user can have an equal voice means that well-known figures as well as the everyman get to have their say, and as such businesses can be built upon word of mouth, but this time it’s the entire world having a conversation. I’ve experienced both sides of the coin, as a customer trying to work out why it takes 7 months for a Scottish brewery to deliver my brother’s Christmas present (and when I say Christmas, I’m talking about 2012. Seriously. Those guys are useless.), or as a representative of my employer sometimes replying to Twitter questions. This has been a fairly new thing, but it means that we can still answer people’s questions about our theatre and our hardworking Marketing Officer can actually enjoy her weekend.

I have always been interested in keeping up with what is being said about my employers, whether it’s their Facebook page or Twitter account, just to see what kind of feedback our company gets. It’s nice to know if you’re doing your job properly. These are not always positive comments, sometimes people expect the impossible or are simply having a bad day, where any slight inconvenience feels like the end of the world. Sadly, I do not control the weather in an open air venue or create a new product on the spot that will fit one person’s very specific requirements. I’ll definitely do my best. Yes, a person is more likely to speak up if they are dissatisfied by an experience, but that doesn’t mean that it is all bad.

When you work in customer service, there is nothing more rewarding than a person making a point of thanking you for the assistance that you provided, it really makes my day. Which is why I strive to be good at my job – if my customers are happy, then I’m happy. The mind boggles as to why people put no effort into their work and then complain that they receive very little in return. A positive attitude is key. There have been times when, reading a Twitter feed or Facebook comments, I have recognised the person discussing their experience and felt that their enjoyment of a performance is a credit to the many people across all departments working hard every day to make sure they have a good night out. That is the whole point, after all.

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Sunday Cook Off : Homemade Pizza With Pancetta and Grilled Vegetables

Inordinately proud

Inordinately proud

This week I decided to put to use the breadmaker that has been sat in my cupboard collecting dust ever since I inherited it from my mother’s clean out. So, baby steps, I decided to make some pizza dough – not too time consuming or complicated, not to mention incredibly tasty.

I know there are recipes out there for making your own pizza dough by hand, but I’ve yet to try any so I won’t recommend a specific one. I’m sure that Google can help you there.

As a complete novice I wasn’t exactly sure of the procedure of how to manage the dough once it’s ready, other than what I’ve seen on ‘I Love Lucy’. So I squidged the dough out into a roughly circular shape to the size that I wanted my pizza to be, and then pinched in the edges to create a bit of a crust. In hindsight, I could have squidged a lot more and still would have been left with a (much larger) deep dish but hey, that’s what experimentation is for! One tip I did make use of was adding polenta instead of flour to shape my dough to give it the gritty kind of texture that I love in the classic takeaway.

For the toppings I spread some tomato puree over the dough and add some grilled up pancetta and mixed vegetables – namely red onion, sweet pepper and tomatoes – then added in a quite frankly excessive amount of mozzarella and mascarpone. It’s a weakness. I’m getting help.

Then I put it onto a flat baking tray and left it in an oven preheated to about 180* for around 15 minutes. Each oven is different and everyone prefers their pizza to taste a certain way, so just keep checking on it until you think it’s ready and then tuck in.

 

This week’s cook off wasn’t particularly scientific or accurate, but boy was it successful (and tasty!), so why not try a bit of experimentation once in while? Life is so much more exciting that way.

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Saturday Potluck : Late To The Luminite Party

I may be incredibly late to the party, but when you work every evening you miss all the good TV, which is why iPlayer, YouTube and 4od are my friends.

These guys have progressed through the auditions and semi finals of the UK’s Saturday night manufactured monolith, Britain’s Got Talent, and will aim to beat some shadow dancers who exploit everyone’s natural emotions this Saturday in the final. Even if they don’t win, which is likely as everyone seems to be enamoured by Attraction, the aforementioned silhouette people, Luminites appear to have a successful career ahead of them. I’m borderline obsessed with their audition rendition of Millie Jackson/Susan Cadogan’s song ‘Hurts So Good’, to the point where I need to force myself to step away from YouTube. The beautifully harmonised vocals and skilled beat boxing aside, it is the group’s pure charisma instantly that makes me want to buy their album. So if Simon Cowell could snap them up quickly after their 2nd place finish and get on that, that would be great. Dancing silhouettes will entertain the Queen, but Luminites are destined for far greater things.

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